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FAQs

Got questions about our products and services? Feel free to contact us!

Frequently Asked Questions

Ordering

How do I place an ORDER ONLINE on MailGreens.Com?


Here’s a step by step guide:

  1. Find the products you want on the front page. You can also view products by category such as “Sativa”, “Indica”, or "Hybrid". Click on the product photo or name to view the product page and description. Then click on the up/down arrows to choose your quantity. Click “Add to Cart”
  2. Once you add an item to your cart, you will be re-directed to “Your Cart”.
  3. Select “Continue Shopping” to add other products to your cart
  4. Select “Proceed to Checkout” to start entering your delivery information
  5. Once you have all the items you want, click on “Proceed to Checkout” to start the check-out process. If you don’t see this button, click on the shopping bag icon located on the top right corner of your screen.Please login with your email and password.
  6. If you do not have an account with us, you can create one. We just need your name and email address.
  7. You do not need an account to check-out; however, we still need to verify you are 19 years of age and reside in Canada. Minors are strictly rejected.
  8. Enter your shipping information accordingly. We request you enter your full first and last name as initials typically get rejected at the Post Office.
  9. Phone numbers are optional and if provided will solely be used for shipping purposes.
  10. Click on “Place Order” to send your order to us.
  11. An email confirmation will be sent to your inbox with instructions for payment by Interac E-transfer.
  12. If you need instructions on how to make an Interac E-transfer, please visit our FAQ sub-page for step-by-step instructions.
Note: Your order request is not complete until payment is received. Products in your request can still sell out until you complete your order request. If no payment is received after 24 hours of placing your order request, the order will automatically cancel. We only ship packages that has payment verified. We do not ship our packages with “Signature Required” features. If there is a possibility of theft where you reside, please request this with us in your order notes at check-out.




What happens after my Interac E-Transfer is sent to you?


Once you’ve sent the interac E-transfer, our department will manually deposit the funds for your order. We match your order name to the name where you sent your transfer for security reasons. This may take up to 1 hour. Once confirmed, you will receive an email both from us and your bank. A third email will be sent to you with your tracking details the same or next business day.




What types of payment do you accept and is there tax on purchases?


We regret that the we only accept Interac E-transfer as a method of payment. We DO NOT ACCEPT PAYPAL due to Paypal’s restrictions. All purchases are TAX INCLUDED.




What happens to my order if I do not send payment?


Once your order request is placed, the next step is to send your Interac E-transfer to us. We keep the order on hold until payment is received. Due to the high demand of products, we have to cancel your order if no payment is received within 4 hours of placing the order. You are welcome to place another order and complete your request with the required payment.




How to send an Interac E-Transfer?





How do I place an order by TEXT or CHAT for same day delivery?


MailGreens.Com offers sameday delivery within DOWNTOWN TORONTO (EAST YORK, NORTH YORK, YORK) All orders are answered in cue and delivered to you the same day you order your cannabis within the Toronto area. All orders are confirmed via text message before delivery so be ready to receive a text message confirming your order and other details related to your order and delivery status. WE ACCEPT PAYMENT IN CASH and Interac e-Transfer. Payment in CASH must be EXACT as drivers cannot provide change. Order and delivery times are from 12pm to 10pm daily. Order by Text : 647-919-8954 STEP 1 - PROOF OF ID
Send a clear picture of your Driver's License or PHOTO ID with age of majority. STEP 2 - Send your order Text us your order and a valid delivery address. STEP 3 - Wait for Order Confirmation We will send you a confirmation of your order and the estimated time of arrival.





Shipping

What are your shipping fees?


We only offer one type of mail delivery service: Xpresspost. Xpresspost is a fast and secured shipping method within Canada. Standard Xpresspost: The cost is calculated by your postal code Xpresspost Flat Rate $20.00: This flat rate is offered to help our Eastern Canada customers reduce the cost of their shipping. Free Shipping: This option will automatically unlock when your order is over $300.00 Although price may fluctuate, all are the same postal service equipped with a tracking number and arrives in the same amount of time. Typically, all orders should arrive within 3-5 business days in all major cities. If you live in a remote area, allow a few extra business days for your order to reach you.




When does my package ship out?


All orders and payment received by 1:00pm (Eastern Standard Time) will ship out the same business day. If we receive your payment after 1:00pm (EST), your order will ship out the following business day. Any orders received over the weekend will be shipped Monday morning or accordingly to Canada Post's stat holiday schedule.




I haven't received my package, what do I do?


If you have not received your order two business days (weekend not included) past the expected delivery date, contact us. We can do a trace with the distributor to find out whether it is still in transit, with delivery personnel, or deemed lost. This trace can take between 1-5 business days. Many times, the delivery may have been attempted and a notice is left behind. The package will be re-routed to the closest postal office or they may re-attempt delivery the next business day. Please make sure you provide us with the correct shipping address and unit number (if any). We do not offer refunds for incorrect addresses or late deliveries due to postal issues. We are not responsible for any lost or stolen packages if your order is marked “delivered” when tracking. Order at your own risk and we suggest you request a “Signature Required” option if you live in an area that may have theft. If you typically receive your package at a community mailbox, we suggest adding a “Signature Required” option to prevent theft.




Tracking number says its "Delivered Scan" but I haven't received the package?


Please check your surrounding areas, community mailbox and with your neighbours for the package. Check common ‘Safe Drop’ areas. Note there will be no replacement for any packages marked as ‘delivered’. We are not responsible for stolen packages or delivery errors due to the post office personnel. You can contact us if this happens and we will contact CP to open an investigation.




My tracking info has not been updated for several days, what is wrong?


Most people get their package on time or a day later. In many cases, the tracking isn’t updated due to missing a scan which is a common occurrence. If you don’t receive your order three (3) business days after the expected delivery date, contact us and we will conduct a trace with the post office for you.




Undeliverable Mail


Please ensure to enter the correct delivery address at the time of your order. If you made a mistake, contact us right away and we will call Canada Post and request to have your address corrected, subject to Canada Post’s ability.

  1. If they can correct this in time, your package will get sent back to their facilities for correction then re-routed to your final delivery address.
  2. If Canada Post cannot make this change for whatever reason, your package will be marked as undeliverable, often marked as “Check recipient address”. We are not responsible for incorrect addresses entered by the recipient including spelling errors or missing unit and PO Box numbers. This means no replacement and no refunds will be made if your package is marked as undeliverable by Canada Post.
If your package has been seized and you’ve received official communication from Canada Post disclosing such, you must provide us with a copy of such communication. We will contact them directly to verify the authenticity.
  1. If Canada Post cannot verify they’ve sent this communication, you will not receive any replacements or refunds.
  2. If it is verified after our thorough investigation, we will send you a one-time only replacement free of charge equipped with tracking. If for any reason you do not receive this replacement, there will be no further replacements sent to you nor will there be any refunds.




Do you ship to NO GUARANTEE Provinces?


NO GUARANTEE PROVINCES: Nunabut, Quebec and the Yukon. Our guarantee is only up to the shipment and tracking details for these orders and the guarantee ends once the package leaves our hands. This means if your package is delayed, lost, stolen, or seized, you are ordering AT YOUR OWN RISK. Due to the reported higher percentage of postal thefts in Nunavut, Quebec, and the Yukon, we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost in transit or stolen. If your package has not been updated for 10 business days, we can open an investigation with the post office. There is a chance the post office will find your package during this investigation. If found, the package will be re-routed and you will receive it within the week. If the post office deems your trackable package as lost, you will not receive a replacement package. If your package been seized by officials, you will not receive a replacement package due to the high rate of action. By agreeing to the terms of service while placing an order, you agree to order at your own risk.





Customer Support

How do we get customer support?


At MailGreens.Com, we are passionate about our great products and the legal distribution of medical and recreational marijuana. We bring a level of care, professional commerce, responsibility, and innovation into a sector lacking the attention it requires. MailGreens.Com's service right-to-your-door with the highest available discretion and security has never been more easy and convenient. To contact us for support, you can email us at MAILGREENSCANADA@GMAIL.COM OR Fill in our inquiry form at CONTACT US Chat with us directly online by clicking on the CHAT BUTTON on the lower right hand side of the screen.





 

ORDERS

Text Order for delivery: 289-274-3466

Email for mail order  mailgreenscanada@gmail.com

OPENING HOURS

Mon - Fri: 11am - 10pm
​​Saturday: 11am - 10pm
​Sunday: 11am - 10pm

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