MAILGREENS.COM IS OPEN
CANADA POST CHANGES – HOW IT AFFECTS YOU (PLEASE READ!)
1. DELAY IN DELIVERIES:
As the country is working together to maintain physical distancing while keeping only essential services open, Canada Post will continue to operate; however, many locations are closing and hours are being reduced. Expect a delay in your standard delivery times.
Please be patient during this time and should you package not arrive within 2 business days past your expected delivery date, please contact us and we will open an investigation with Canada Post.
There will be no replacements for delayed deliveries as we do not control Canada Post, their staff, and delivery times after the parcel leaves our hands. We will work with you and Canada Post to the best of our abilities to expedite that delivery process as much as possible.
2. NEW CANADA POST DELIVERY GUIDELINE:
Canada Post has implemented new guidelines for parcel deliveries due to the COVID-19 outbreak. Please read through the changes now implemented until further notice:
“These safety measures will now include a change to how we deliver the door-to-door items that normally require a signature.
To help minimize points of close contact in our communities, we will no longer be requesting signatures for any deliveries to the door. This will eliminate the need for scanners and stylus pens to be passed back and forth during the delivery process of these items.
Instead, where possible, our delivery agents will apply our safe drop process. This means they will leave these items in your mailbox or outside your door if it’s safe to do so. Where it’s not possible to safe drop, our delivery agent will leave a notice card indicating the post office where you can pick up your items by showing proof of identity.
To receive the following items only: Registered, Xpresspost Certified, Proof of Identity, Proof of Age, COD (collect on delivery) and items where custom fees are due, please know that we cannot release these items unless a signature is provided. You will receive a notice card indicating the post office where you can pick up your items by showing proof of identity and signing. If you are sick or under self-isolation, please arrange for someone to pick up these items in your place.”
We understand that due to Canada’s Post changes, the safety of your packages may be compromised. Please note we are not responsible for missing or stolen packages with the ‘delivered’ scan. What we can do is add a “No Safe Drop” note to the package with your request (you must request this) to encourage Canada Post staff to leave a notice card for pick-up instead.
WHAT MAILGREENS.COM IS DOING
The health and wellness of our staff and customers is of the highest importance. We have initiated in-depth precautions to ensure a safe, clean environment and utmost care in preparing your packages for shipment.
If you have any questions, please contact us at .